Privacy policy

 

At Belalore, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

Personal Information

Name, email address, phone number, shipping and billing address, and payment details required to complete your purchase.

Non-Personal Information

Browsing behavior, IP address, device type, and analytics data used to improve your shopping experience.

Cookies

Small files stored on your device to enhance and personalize your experience on our website.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Send marketing communications (only with your consent)

  • Improve our website, products, and services

  • Comply with legal or regulatory obligations

3. How We Protect Your Data

We implement appropriate security measures to protect your personal data, including encryption and secure storage systems. Payment information is processed exclusively by certified third-party providers and is never stored on our servers.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information only in the following circumstances:

Service Providers

Trusted third parties that support payments, shipping, customer service, analytics, or order fulfillment.

Legal Obligations

When required by law or necessary to protect our rights and comply with legal obligations.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal data

  • Unsubscribe from marketing communications at any time

  • Request a copy of the data we hold about you

To exercise these rights, please contact us at info@belalore.com.

6. Cookies

Our website uses cookies to improve functionality, personalize your browsing experience, and analyze site usage. You may disable cookies through your browser settings; however, some website features may not function properly.

7. Changes to This Policy

This policy may be updated periodically. Any changes will be posted on this page. We encourage you to review it regularly.

8. General Information

Company name: Belalore Limited
Company Number: 77670991

Email: info@belalore.com

Address:
Golden Bear Center, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong SAR

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (CET)
Saturday – Sunday: 10:00 AM – 4:00 PM (CET)